This page summarizes our refund rules in plain language. The full rules are in our Terms of sale (articles 8 and 11). In case of conflict, the Terms of sale prevail.
Zero AI flaws. Guaranteed.
Every ad we deliver is free of AI flaws. An AI flaw is a visible or audible defect caused by AI generation, from the exhaustive list in article 8 of our Terms of sale: deformed hands or faces, morphing, illegible text, altered logo or product, lip-sync mismatch, audio glitches, and more.
How it works
- You report it within 5 days of delivery, by email to hey@architectstudio.io, with the code of the defect and where it appears (for example "A1 at 0:07").
- We fix it within 14 days.
- If we can't fix it, we refund that ad within 14 days, using your original payment method.
How much we refund
We refund the labor value of the ad concerned, excluding AI generation costs:
- Video ad: $290 (or 290 € for plans billed in euros)
- Static ad: $15 (or 15 € for plans billed in euros)
What is not covered
- Advertising results (sales, ROAS, CTR, views). We create ads, we don't run your campaigns.
- Opinions on the ad, from you, your team or viewers, including taste and style.
- A style you approved, a change to the brief after approval, or issues caused by the files you provided.
- Compression by platforms, or any change made to the file after delivery.
Cancellation
No commitment: you can cancel anytime by email. Your plan stays active until the end of the month you already paid, and you won't be charged again. Months that have started are not refunded.
Questions?
Write to us at hey@architectstudio.io.